Service Methodology
Initial contact with the customer
One hour free consultation for needs analysis
Comprehensive system analysis and report preparation
Paid research and reporting for service needs
Service model decision
Service model 1
Pay as you go
Service agreement and planning for a periodic service (usually monthly)
Periodic payment starts
Service implementation and training of internal staff
Periodic agreement ends with the decision of the customer - %100 satisfaction guarantee
System control and final payment
Follow-up service and training as needed
System control and final payment
Service Model 2
Project-based model
Service agreement and planning
50% payment of the contract amount
Service implementation and training of internal staff
Project completion – 100% Satisfaction Guarantee
System control and final payment
Follow-up service and training as needed
System control and final payment
# Experience the difference
Experience the difference
ETIO Service Packages are built on systematic analyses of potential customers’ expectations. ETIO’s success comes from thorough analyses of customer needs, and well-designed management solutions to satisfy these needs. The ultimate goal in the service process is to establish perfectly running, robust organizational systems.
